Government Inefficiencies; No surprise

7/16/13: No surprise that the Federal Government is inefficient.  Due to an computer issue, my payment to the US Patent office by credit card was not complete.  I recieved two phone calls while out of town and did not have my application number with me.  I called the patent lawyer examiner and she did not know what it was about, nor had any record I owed any money.

I recieved a notice by mail to call a number to satisfy the account.  I called this number 571-272-7262.  I was referred to the following numbers each which was preceded  by up to 8 computer selection choices or stay on the line.  I spoke to a person at each number who referred me to the next “correct” number for payment.  I list the wrong numbers out of compasion for anyone who is advised to call them.

571-272-41-00

571-272-6500

571-272-4000

The person at the last number said for me to go to the web site and download a form to pay by credit c ard.  I did so, filled it out and sent the FAX.

Along the way I was given a reference # that no one wanted or needed.  At the end I was given a service request # 1-264-982-168 which was not to be used.

I now understand why the Federal Government needs so much in taxes from its citizeny; more than 5 people’s time involved in collecting the $210 fee.

 

Comments

comments